Tired of storing important information in a shared google drive? Or, even worse, not having access to important documents and having to reach out to your property manager that can be slow to respond? Effective management involves a number of administrative components including contracts, vendor information, and task lists -- just to name a few. It can be challenging to find what you need, when you need it. But not when you work with Gordon James. With our versatile online portal that we’ve custom built through Salesforce, you have access to your property’s data in real-time.
When you partner with Gordon James, you’ll receive access to our custom built platform via Salesforce.com. We’ll even create custom branded portal access for you and your residents.
The portal provides each of your residents with access to everything they need to stay informed and connected. Owners have enhanced access to view all invoices, see past and upcoming scheduled repairs, to monitor and manage outstanding priority items, statements, resident/vendor contacts -- all from one location. There's also a notification function that allows onsite staff or owners to send out building-wide or individual unit notices directly from the portal.
Do you have a high volume of resident communication, repair requests and questions? We can help take the workload off of you and your on-site staff. Residents can go online anytime to request routine maintenance or report problems through their portal. The online system is not only easier for residents, but allows you to view any requests submitted. Did we mention that our average resident response time is 15 minutes? Customer service is our top priority. We employ friendly, professional and responsive customer service in every aspect of our business. Our open communication and fast response times help to ensure resident satisfaction and retention, while improving the profitability of your property.
Your residents will have access to their unique online portal where they can view past, current, and future charges. Residents are able to pay rent within their portal, so rent payments are deposited into your account right away. We monitor your tenants to ensure that rent is collected on time and that delinquencies are dealt with immediately.
Scheduling and coordination of vendors can be time consuming. At Gordon James, we’re adept at handling the routine work that’s involved in property management. You maintain control, while we do the heavy lifting and ensure all the work gets done. We’ll handle all vendor coordination and payments on your behalf.
Once interested residents decide they have interest in your property, we provide an online application. We check the applicants’ credit histories, conduct thorough criminal background checks, perform employment verifications, and consult prior landlord references to ensure we find the most qualified residents. This entire process is facilitated by best-in-class software to guarantee speed and accuracy in our reports. Once you approve, we draw up the leasing paperwork for you to make the process as simple and seamless as possible.
We assist with hiring staff, including, creating job descriptions, interviewing, screening potential candidates, and providing ongoing support and training for onsite personnel.
Already have building staff and onsite personnel in place? We’ll handle payroll and benefit administration on your behalf.
Gordon James can help you streamline the many aspects of your portfolio’s finances. We understand that each building operates differently, and there's no "one size fits all" approach to financial management. Instead, we’ll work with you to determine an accounting and reporting structure that best fits the needs of your portfolio.
We believe in transparency and data. Our team will provide you with accurate monthly financial reports to ensure you have full oversight into your portfolio.
Our in-house accounting staff includes a controller, accounts payable and receivable staff, and bookkeepers. The accounting team is dedicated to the communities we manage, and our company is actively engaged with a CPA firm that oversees our internal accounting operations. We provide monthly reports and have a multi-step approval process for invoices. When an invoice is paid, you will immediately have access to the invoice and payment details via the portal.
We provide guidance on developing your annual budget, based on your existing and previous financial data. We use the historical trend budgeting method to ensure your upcoming operating expenses align with the current and anticipated financial condition of your property.
It can be challenging to keep up with local laws and regulations. We assist with keeping your properties on track and within compliance. This can be anything from elevator inspections to fire safety and licensing.
We’re equipped to handle emergency maintenance issues 24 hours a day, 7 days a week. This means immediate assistance and satisfied residents at any time - day or night, weekends and holidays.
