What our Customers Say

I have been using Gordon James Realty for the past two years to manage my rental property, and I have been satisfied with the service. The staff is always responsive to my inquiries, and they take care of any maintenance issues promptly. They also do a great job of screening tenants, and I have never had any problems with my tenants.

I highly recommend their property management services! Their team is professional and replies to all emails and requests promptly and completely. My wife and I would definitely use them again in the future.

I have had a wonderful experience with Gordon James realty for over two years now. They have helped me find two tenants, advised me on the regulatory requirements in D.C. and, crucially, suggested adequate market prices for the property I am renting out. They have been very responsive to my tenants as well. All in all - highly recommended!

I highly recommend Gordon James Realty and have worked with them for almost 10 years now. They have been a reliable property management company. Earlier this year, I was in almost daily communication with Christina to help get our place painted and ready for new tenants. She was always attentive to my needs and always responsive. She is friendly, professional, and well versed on DC rental codes and regulations. Christina offered solutions when solutions were needed and was always able to address any concerns I had. She made the process of renting out my place while traveling so much easier, allowing me to focus on my work, knowing that my condo was in good hands.

When I started the process of home-buying, it was important to me that I work with a company that knew the local area well and was knowledgeable and professional. I am so glad we decided to work with Gordon James Realty. Being a first-time buyer, there was so much I didn't know and felt nervous about. My agent took the time to listen to my needs and was so helpful in guiding me every step of the way, answering all my questions in a timely manner. Overall, I had a great experience with this company and would highly recommend them to others.

This team has done an incredible job of managing our property. They are extremely responsive and organized, and have always resolved issues quickly and expertly. We're very happy with their service and would highly recommend them to anyone looking for top-quality property management.

As an HVAC contractor with more than 25 years in the business, I've worked with a lot of property management companies. I've now worked with Gordon James for over 10 years and it's been a great experience.

The team of property managers is top-notch. They have a solid understanding of HVAC systems, which makes working with them easy. They're quick to understand the details of each repair / project, making communication quick and efficient (and it makes my job easier).

Their internal processes are well-organized, ensuring that maintenance is taken care of in a timely manner. This allows me to focus on providing the best possible service without worrying about unexpected issues or delays.

What really sets them apart in my eyes is their care for their clients. I hear it directly from the customers when servicing their property and I see it myself when working with the team. It's obvious they want to keep their clients happy and want to make sure we provide high quality work while being cost effective for their owners.

All in all, my 10-year partnership with Gordon James Realty has been a fantastic experience, and I'm proud to be associated with their organization. If you're looking for a reliable, knowledgeable property management company, I highly recommend Gordon James Realty. They've got your back, and your properties will be in great hands.

Had a great experience working with this company to purchase my first home! The process went very smoothly as everyone involved was very responsive and efficient. They came up with a solid offer and counter offer strategy that landed us the first house we put an offer on!

It's not easy to have customers like me that live overseas, but they manage my DC property quite well. Without them, it would be impossible to keep my property while we are away.

My husband and I worked with Gordon James Realty when we bought our house last year! And we were glad we did! They helped us with house tours and worked quickly on our offer letter.

Jenna listened intently and listed our condo just as we had requested while offering her expert advise. Upon receiving offers she helped us evaluate the offers and go through the process of meeting any contingencies. The deal went through without a glitch thus the whole process was over before we knew it. It is a pleasure to work with a company and an individual who knows the business well, makes the closing easy and answers emails, cell calls and texts. You will not go wrong with this company and this realtor.

We had such a great experience working with Jenna at Gordon James Realty. She guided and steadied us through the buying process with her detailed knowledge, work ethic, and patience. And since buying our townhouse, I have contacted her multiple times for her help arranging painting and other work. Not being from the area, having quick access to quality work at a reasonable price was invaluable. Many thanks to Jenna and Gordon James.

I work for a local contractor and we worked with Gordon James on a larger project. They were VERY professional and responsive throughout the process. From a contractor standpoint, they have been great to deal with.

The team at Gordon James Realty have been a lifesaver over the last 9 years. They have seamlessly managed my property while I lived overseas. When I decided to sell, they worked tirelessly to coordinate the viewings and then work with me across a 5 hour time difference on the sale. Jenna Sinise and team were absolute superstars!

I have never worked with a more professional property manager than Chan. He is consistently accessible through phone or email, and his expertise spans across various subjects. Without needing any reminders, he promptly takes care of tasks and ensures they are done correctly.

Gordon James is the best HOA Management company we've worked with. Joey, our manager, is professional, courteous, and efficient. Having such a reliable and proactive manager is a true blessing.

I'm on the board of an HOA that recently switched to Gordon James from a different management company. We used to wait weeks to get a response from our old management company and every question or repair would require constant follow up. The difference is significant - our account manager is professional and answers quickly. We also receive proactive updates. Highly recommend the Gordon James team.

The staff is truly amazing! Their exceptional assistance and willingness to go above and beyond for our building maintenance needs were impressive. I would highly recommend!

Gordon James Real Estate Services handled the management of my rental condo in DC flawlessly and professionally for years. They were very responsive any time I reached out with a question or issue, and gave me peace of mind regarding the management and condition of my property. When I decided to sell the property, they handled the entire real estate sales process from start to finish in a quality and professional manner and answered all of my questions along the way. Thanks to Jenna for listing and successfully selling my property, it was an absolute pleasure working with her throughout the process. I would recommend this company to anyone in the DC area that is looking for property management or real estate services.

GJ is a refreshing choice for property management. After careful research, we selected this honest and reliable company. They work quickly and accurately, making everything effortless. Their timely responses and dependable service make them highly recommended for long-term trust.

I'm on the board of an 120 unit condo building in Arlington VA and we switched to Gordon James last year after running into issues with our previous property management company. The difference is unbelievable. With the other company we used to go weeks without an adequate response and had to follow up multiple times before getting an answer. Our portfolio manager now is extremely knowledgeable and we always get a quick response. They also made the transition extremely easy for our owners and other board members.

I have been a member of my condo board for several years and we have worked with Gordon James Realty for many of those years. I have had the opportunity to use three management companies in my time here and they have been by far the most professional and effective we have used. The account manager communicates regularly and effectively with the board, follows up well on all issues facing the building, and effectively negotiates our contracts and services. They make good use of online portal services to organize the building and communicate with the residents. They have dealt well with difficult parties we’ve had to interact with as a building. I have word of mouth recommended them to other friends in other condo associations and I am endorsing them here.

Gordon James manages my building, and I’ve been very happy with the results. Our account manager is super responsive and helpful when we report issues. Our building recently had an issue with packages getting stolen, and they were able to figure out a solution to stop it from happening again. I would recommend them to anyone looking for management for their building. They are far and away the best company I have worked with since moving into the building back in 2003.

I've been a Gordon James client for 5 years now and thoroughly enjoy their service. From the first meeting, they were professional, and more importantly, quick to reply. I've been renting my property in MD through them for a long time now, and am really glad they've been able to keep supporting me as a property owner as the business has grown and evolved. All my tenants also seem to have been pleased with the tenant portal and quick responses from Gordon James when something in the house broke. I'll remain a client as long as they let me!

Jenna got me an offer on my home within 3 weeks of listing! I felt hopeless trying to sell my home for a few months with a former agent, something was not right with such a long DOM, so I went with Jenna and Matt to help me and I wish I had met them sooner. Jenna did a proper CMA and adjusted our pricing as necessary and I got an offer! I was able to call/email/text her when needed, and she was quick to respond, and on top of my sale details. I was trying to sell a home from across the country and they did it for me! I had used their management company for many years for my rental, and had been very happy with their services, so I had little doubt when they referred me to GJR. At first meeting, I could tell they would be great to work with, with their competence and knowledge of the DMV area!

I've worked with a few of their agents on a good number of transactions and I can say this, they're the most knowledgeable and driven group I've worked with. Being a lender, I have worked with a ton of different agents and these guys are different. No matter how large or complex a sale is, they always seem to figure out a way to get to the closing table. They're prompt and responsive, which makes the process a lot easier and quicker. They will outline the steps in details so it is very easy for my clients to understand the requirements. Wouldn't hesitate to refer my family and friends to them.  All in all, I couldn't have better things to say.

I spent a lot of time researching management companies in the area due to my relocation. I think it's very important to find a company that will actually care about the property since it's one of the bigger investments people make in life. Also realized that some of these companies do not really know the local laws, which scares me given the tenant rights in DC and Maryland. Anyways, after the long research I decided to go with Gordon James since they had really good contents on their website and was able to speak with someone knowledgeable. Turned out to be a good experience overall working with them through the tenant finding process and moving them in.

Honestly thought that managing the rental myself wouldn't have been that difficult, but after a long research on the whole process, I definitely realized that a busy layman would not be appropriately equipped to do so. I think the best part of the experience with Gordon James was that I did not even have to go to their office to get everything done. They provided good information throughout the process electronically so I was able to just read and understand on my own time. They also utilize e-signatures which is very helpful so I didn't have to drive into DC to their office.

I'd say if you want your property to be managed properly, spend the money and go with a professional management company. Gordon James is a good example of a professional management.

Gordon James began managing my property in 2012 when I went overseas on military assignment. Since retirement, I've continued to use their services and have been quite satisfied. I especially want to recognize the management and leasing teams. My management representative responds to inquiries immediately, which I consider to be the most critical aspect of our relationship. He has gone out of his way to ensure that I remain informed on necessary repairs or actions so I can keep my tenants happy, which is very important to me. Over the years, when I've seen a tenant choose not to renew, the leasing team springs into action to find the next renter. In the eight years I've been with Gordon James, my property has only been vacant for a few days at the most. Great service and reasonable rates. Highly recommend!

Great experience overall! Initially hesitant about hiring a property management company, but they quickly reassured me of my decision. Their seamless transition and superior organization surpassed my expectations. They also introduced fantastic ideas that have made me worry-free. I highly recommend it!

I would definitely would recommend working with the folks at Gordon James Realty! They were reliable, responsive, and super helpful. They offered a lot of guidance in managing my property. There are a lot of things I had to learn, but didn't quite have the time to sit down and research. I didn't know that there are so many moving parts with finding tenants, marketing our property, managing the lease, and so much more. They are super organized and helped me go through each step by providing me with specific information, and not bombarding me with a lot at once. I'm so glad that I've decided to work with Gordon James Realty. They were able to do the majority of the heavy lifting and conveniently let me sign documents remotely through electronic signature platforms while we couldn't meet up in person. Their website was also really helpful and easy to navigate. I would say their rates were reasonable compared to the other property management companies in the city. I had a great experience and would definitely recommend them to anyone with a busy schedule!

My husband and I were extremely satisfied with the Gordon James' "life cycle" services. They were generous, informative, and attentive. We feared I we'd be overbearing with our questions and ignorance, but Gordon James treated us both with grace and respect.

We started by using Gordon James as our property management company for nearly two years while we were living overseas. They walked us through everything we needed to do in DC to become a landlord and then helped us find a tenant. The whole process was easy and they communicated with us every step of the way.  During the rental period, they handled all the renter problems and only once did we have to make a decision because the improvement was over $300.  

When we decided to sell the property, we looked at a few other realtors but in the end decided to go with Matt and his team because they were extremely knowledgeable about our building and the neighborhood. Navigating TOPA rights was confusing but Matt was always willing to answer our questions via Skype and Facetime calls which made the whole experience more personal and real.  

The price we agreed on seemed to spot on as we sold at asking. All the paperwork was done electronically since we live overseas which made it all so easy. In fact, we were able to even do the notary docs over notary-cam so no mailing back and forth was required.  Once settlement happened, we had our balance check within 12 hours.  

If you want to eliminate the hassle and get straight up answers, Gordon James is the company to choose.

It was my first time buying a property and I had no idea where to begin. They put me in touch with a fantastic lender who was super quick and helped us close two weeks early, yup 2 weeks early! I had an idea of what I was looking for but no clue where to start the search. They sent me a list of properties and constantly sent me new ones that just hit the market that met my search parameters that they helped me lay out at the beginning. Found the one I loved and they were able to negotiate the price down and somehow were able to get closing help to. Patiently answered the huge list of questions I had about the home inspection report and were able to provide advice on what to do. Far surpassed my expectations. Referring everyone I know who is wanting to sell / buy in DC to them. Thank you!!

I would most definitely recommend using these guys if you are looking to sell your property. Super knowledgeable about the market. Was a little worried not being local during the sales process, but they made everything nice and easy with all the forms being electronically signed. Seamless just about sums it up.

Also impressed with how spot on they were with the pricing. Was able to get a bit above my target price which was a huge plus and they were also able to negotiate an expedited close. Overall, happy with my experience working with them with their quick and smooth service.

My wife and I bought our first house, and six months later, we were moving to California. I searched everywhere for a good property manager, and talked with a lot of people in the process. In the end, it was a pretty easy choice. Tom and his team at Gordon James were by far the most responsive and accommodating property managers I came across.

For me, the most important part was the responsiveness. I didn't want to give control of my house to just anyone, especially if I didn't get the level of communication and confidence I needed! Its been 6 months now since Gordon James took over the management of my house, and even though I'm completely across the country, I've never had one issue and I feel totally at ease with my house in their hands.

By far the best property management company I've come across!