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Testimonials

HIGH STANDARDS & HAPPY CUSTOMERS

This is what our customers say about Gordon James…

Gordon James Realty gets results with our professional property management services. But don’t take our word for it – read what our clients have to say about our skills and responsive service.

For three years, Gordon James made living abroad and renting a home a breeze! When it came time to sell, Matthew and the rest of the team made it easy, and they helped us realize top dollar for our home…in less than a week!

While the house was on the rental market, there were no issues with the tenants, and if a small problem arose, the folks at GJ took care of it immediately. Professional, courteous and efficient are there words to describe this dynamic and proactive company. We highly recommend these guys. 5 STARS, indeed!

Brian and Jennifer

Without question, Gordon James is the best property management company in Washington, DC. Gordon James ia a property management company that treats your property as if it were their own. They have great communication skills, are very knowledgeable about market trends/conditions. An experinced office staff with support from a team of maintenance professsionals insures that both owner’s and renters receive top notch service in the fastest time possible. Would not use any other property management company. These folks are the best!

LAUREN P

We have been tenants with Gordon James Realty for over 2 years now, and it’s been such a great experience. Whenever we’ve had an issue, be it an emergency or a quick question, the team at Gordon James is so quick to respond, and usually gets someone out to the property within the next 24 hours. Knowing that they have their own maintenance staff truly puts my mind at ease. And the fact that we don’t have to be home for all the maintenance work is even better. Paying rent online through their portal is a nice added benefit.

Working with our main point of contact, we know we can always expect a straightforward response to our emails, as well as a day-brightening, “Happy Friday!” at the end of her responses. We have rented from home owners who have not used a property management company and I can honestly say this has been a much better experience. Our property manager sees things from both points of view (tenant and owner) and is able to give background information to help us understand why something is or isn’t a certain way.

We recommend working with this company to all of our friends who are looking to rent in Washington DC and the surrounding area. Their website is so helpful, and we know we can always get a response within a reasonable amount of time. That right there is the most important thing for us- responsiveness. Even on weekends and holidays, we know we can get in touch with someone in the event of an emergency.

SCOTT G.

KNOW THEATRE

My roommate I had the pleasure of viewing three different apartments with one of the listing agents at Gordon James realty and we were nothing but pleased.
I called their office and was put in touch with Tom who scheduled the appointment and was at the first property before our arrival (this was a plus because I hate waiting!). He took us through all three apartments and answered all of our questions. When we decided which unit we wanted to rent, Tom was very quick to follow up with a credit and background check and kept me informed throughout the entire process.

The place we settled on was clean when we moved in and everything was executed flawlessly (they even recommended very reasonable moving companies in the area). The only issue we have had with the apartment since moving in was that one morning we woke up to find no hot water. To address the issue, I called the property manager and they assured me the problem would be fixed later that day. I thought it was too good to be true but sure enough, when I arrived home from work, everything was taken care of. I have lived in four different apartments with three different property managers and this company is by far the best that I have experienced. If I ever move again, I will use these guys. Very happy with my new home!

JILLIAN B.

“I was working with another company for a long time, and they were increasingly harder to get in touch with, their prices were inconsistent, and I didn’t feel like they had any investment in my property. I started looking for a replacement firm and spoke with a number of property managers in the area. I found that this company had really competitive rates, and the fact that they did everything online was great. From day 1, they went beyond my expectations. They started by helping to take care of lingering repairs around the property, and they were able to facilitate multiple renewals throughout the years. They analyzed the market and recommended a fair adjustment in the rent when the lease was due for renewal. The overarching dissatisfaction I was feeling with the previous company was what finally pushed me to find a new company, and I’m so glad I did. Their team’s commitment to making sure my property is in the best position and condition as a rental property
is the main reason I switched to their service. Their responsiveness, transparency and attention to detail is the reason I would recommend them to so many
of my friends.”

MARK A

I purchased a condo in the DC area before the whole housing market downturn and decided to rent it out recently rather than sell it (I have since moved to NYC for a new job). I hired Gordon James Realty to be the property manager for my condo and have been very impressed with their level of service. Granted, this is my first time working with a property manager, but they have been very responsive and willing to accommodate my numerous “quirks.” It was a very simple and straightforward process — Tom and team have been a joy to work with (not to mention finding renters to actually rent my condo).

They are very quick to get things fixed and keep me informed and up to date on my property. The fees are reasonable and I don’t have any complaints so far. Definitely could not be more happy with the service.

ERIC H.

When I decided to move to Shanghai, China for work, my neighbor recommended Gordon James to me to manage my condo while I am overseas.  It has been over six months and I have been very pleased and satisfied with the level of customer service and professionalism from Tom and his staff.  Moving is stressful and moving overseas with your property left behind inevitably creates added level of frustration, uneasiness and concerns.  Tom from day one was very professional and patient, and provided checklists and tips to walk me through the transition.  I am overseas now and the staff at Gordon James continues to be very responsive.  Using Gordon James’ service has been one of my best and smartest investments to date.

STEVEN C.

My wife and I bought our first house, and six months later, we were moving to California. I searched everywhere for a good property manager, and talked with a lot of people in the process. In the end, it was a pretty easy choice. Tom and his team at Gordon James were by far the most responsive and accommodating property managers I came across. For me, the most important part was the responsiveness. I didn’t want to give control of my house to just anyone, especially if I didn’t get the level of communication and confidence I needed! Its been 6 months now since Gordon James took over the management of my house, and even though I’m completely across the country, I’ve never had one issue and I feel totally at ease with my house in their hands.

By far the best property management company I’ve come across!

VINNY P.

Gordon James has been excellent. Our property manager, has managed our property seamlessly since we moved across the country. He is responsive,
knowledgeable and highly competent. It has been a real joy working with him. Highly recommended.

DAN H.