The Gordon James Realty Difference A property management company is only as good as its property managers and support staff. At Gordon James Realty, we use a hands-on, team approach to ensure we always meet each of our clients’ unique needs. In addition to our staff expertise, we’ve developed strong relationships with vendors, contractors, and other service providers. Our service blends time-tested management methods with leading-edge, secure technology that helps us be both efficient and transparent. We remain industry leaders in property management by keeping our skills and knowledge fresh with frequent continuing education. We’re proud of the comprehensive services we offer our clients and believe in open communication. You’ll notice our commitment to collaboration from the first phone call, where we explain our services in detail, ask about your property and your goals, and answer any questions you have. And that dedication remains clear after you sign on as a client, when we begin the comprehensive process of determining the optimal rent for your unit, using our marketing expertise, and quickly finding a qualified tenant.
- Your Partner/Advisor: We consider our relationship with property owners a partnership. Understanding and implementing your goals and objectives is our job. Gordon James Realty works with you to develop both long and short-term plans for your property, leveraging our experience to help ensure it appreciates and remains an asset. This partnership and planning gives you the peace of mind to hand over management of your property entirely or enlist our services in key areas. In addition, our partnership with you extends beyond collecting monthly rent and handling maintenance issues. Many owners rely on our guidance on issues regarding accounting, licensing, LLC formation, legal obligations, insurance requirements, and more. With over 30 years of combined real estate experience, we're confident that Gordon James Realty's staff has the expertise and resources to answer any owners' questions or concerns.
- Ability to Monitor Your Property 24/7 (Financial/Maintenance/Tenant Inquiries): Whether you live across the street or across the pond, Gordon James Realty’s online reporting tools offer you 24/7 access to everything going on with your property. Our owner’s portal allows you to monitor your property from your computer without having to write an email or pick up the phone. The portal provides an easy means to submit questions and access documents, including tenant work orders, income and expense statements, and documents required for taxes, including 1099 forms. But for any concern, you can call or email us to access our best-in-class customer service. We are your silent partner, making your property work for you, and when you need individual attention, Gordon James Realty is always available.
- Sixty-Day Opt-Out Clause: Gordon James Realty wants you to be satisfied with our service, and we're confident that we’ll meet or exceed your expectations. But, if for any reason the relationship doesn't work out, we offer a 60-day opt-out clause to all of our contracts, which has resulted in a 99 percent retention rate – unique for the industry.
- Focused on Property Management, Not Selling Real Estate: Our staff are licensed property management professionals and real estate agents, but unlike the competition, our priority is managing properties, not selling them. That means we do not require that you list with us if you decide to sell, while many other property management companies do.
- Selective about Properties: Gordon James Realty is selective when it comes to choosing the properties we manage. We choose quality properties in strategic locations to ensure we can give them the time and attention they deserve while maximizing efficiency. Because we’re in the neighborhood, we’re able to spot check properties more frequently, address maintenance issues more quickly, and set up showings for potential tenants on shorter notice. That responsiveness leads to more satisfied tenants, better retention, and shorter vacancies so you don’t lose rental income.
- Efficient, Quality Services and In-house Maintenance: As a property owner, finding and managing reputable maintenance staff can be a challenge, especially from a distance. At Gordon James, we take preventive maintenance and timely repairs seriously. Unlike many firms, we have quality in-house maintenance staff to handle tasks such as cleaning, painting, and light electrical and plumbing. This allows us to can ensure quick, high quality work at a lower cost. And that means we can pass those savings on to owners. Our established processes for property management services such as tenant evaluation and rent collection also help us operate more efficiently, which saves you money. And due to our extensive experience in the industry, we've handled all kinds of ordinary and atypical management issues.
- Local D.C. Metro Area-Based Firm: Our business is located in Washington, D.C., and we have a deep understanding of the real estate market, because it is our community too. Our in-town location also means we respond to tenant maintenance requests in less than one day.
- Protecting and Maximizing Your Investment: At Gordon James Realty, we take a proactive approach to property management that sets us apart from our competitors. Our focus on preventing costly problems keeps your property in top shape and saves you money.
By using property management best practices, we’re able to offer a superior management experience and reduce operating expenses. That makes our services an exceptional value. In addition, our advanced technology, including online payment collection, means you get paid faster and have secure access to your financial and property records at all times.
- Customer Service is Our Top Priority: We employ friendly, professional, and responsive customer service in every aspect of our business. Our open communication and fast response times ensure resident satisfaction and retention, improving the profitability of your property. We strive to exceed tenant and owner expectations, and our seasoned staff is always available to answer questions and address any issues that arise.
“Gordon James Realty… changing the way people think about property management.”