OWNER FREQUENTLY ASKED QUESTIONS
At Gordon James Realty, we know finding the right property management firm to entrust with your investments is a critical process that’s bound to provoke questions. We’ve compiled the answers to the ones our prospective clients most often pose to help make your search a bit easier and give you a feel for the comprehensive services we offer. If you have additional questions, please feel free to contact us by e-mail or phone at 202-800-2610.
Community Associations FAQ
Rather than reaching out to multiple points of contact to request updates on ongoing projects, you’ll have one dedicated point of contact that provides transparent, proactive updates to the board on a regular basis.
Our approach always focuses on the client first. We believe effective management starts with responsiveness, transparency and a highly trained, accredited team that provides our clients with unparalleled expertise and guidance.
In order to efficiently serve the community, we provide a versatile online portal that provides flexibility and real-time data. Board members have access to monitor and manage the outstanding priority items, unit owner account statements, resident and vendor contact information, and the rental list directly from the portal. It also provides the notification function that allows the Board to send out building-wide or exclusive unit-owner notices and updates directly from the portal. Important documents are stored on the portal for all unit owners to access at any time.
The board’s portal is a one stop shop. Everything is clearly organized in one place, including up to date financial documents. The board can view a dashboard of upcoming scheduled repairs and preventative maintenance items. This also allows board members to download specific invoices for repairs. We believe in transparency and allowing for easy access of information to owners.
For day to day operations, many companies use a third party payment processor. However, this can mean unnecessary delays and data / information that isn’t current. All accounting is done in house to ensure you have real time information and more accurate financials.
The most common issue that arises from self managed communities comes from disputes among unit owners. Utilizing a professional property management company provides an objective third party to handle resolve these disputes. If an incident arises, our managers rely on the bylaws and federal / local laws to resolve the issue quickly.
Board members also have access to a special portal that allows them to monitor and manage the outstanding priority items, unit owner account statements, resident and vendor contact information, and the rental list directly from the portal. It also provides the notification function that allows the Board to send out building-wide or exclusive unit-owner notices and updates directly from the portal.
Although we have licensed, in-house maintenance staff, you’ll also have access to a large network of trusted contractors who provide dependable work at a fair price, eliminating the headache of negotiating and coordinating with unknown third party contractors.
Preventive maintenance is key to maintaining the value of your investment for years to come. We’ll work with you to establish a recurring maintenance schedule to ensure your building retains its value.